Any item ordered online can be returned for a full refund. Please complete the returns form and return items within 28 days of receipt of your order. Items must be returned in original condition with all tags attached. We reserve the right to refuse any item returned in used condition which includes washing the item
Please use the FREE tracked returns service by attaching the self adhesive label to the parcel for free postage. Please maintain proof of postage as we cannot be responsible for packages lost in transit.
Your refund will be processed within 10 days upon receipt of the returned item/s although during sale or holiday periods this may take slightly longer. Refunds are always credited to the original method of payment.
Items purchased in John Lewis stores and website can only be returned to John Lewis. Similarly, items purchased on the M Life website can only be returned as per the instructions above.
Unfortunately manufacturing faults do happen occasionally, please email us at firstname.lastname@example.org and we will advise on what to do next.
This does not affect your statutory rights.